To ensure helpdesks continue to improve their levels of support, we are pleased to announce the public preview of a new remote help capability in Microsoft Endpoint Manager. The pandemic reshaped the way we work as organizations struggled to support remote workers and had to quickly find solutions to help employees manage technical issues on their devices from afar rather than onsite. The global pandemic began and the world of work changed overnight as organizations scrambled to try and keep their workforces productive and their businesses running. March 2020 was the last time many people worked at their company's physical office buildings. Today we are announcing the plan to roll out the public preview of a new remote help capability in Microsoft Endpoint Manager.
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